Refund and Missed Pick Up Policy

If you find any items missing or of poor quality, please contact us immediately for a replacement or credit. You may use our Contact Us form to communicate any problems with your order. All orders submitted must be paid for; refunds are not available if you forget an item at the pick-up site, or forget to get your order entirely.

Missed Pick Up Policy 

Lives are busy! If you forget to pick up your order, members have the option to come to the Farm in Arlee to pick it up*. Please email us at csa@harlequinorganicproduce.com by Thursday at 12:00 PM. We will set your share aside and it needs to be picked up by Friday at 4PM**. We can’t guarantee the quality of the product outside the Wednesday pick-up timeframe. 

If we do NOT hear from you all shares will be donated the Arlee Food Bank by Thursday at 3 PM. No refunds are given for uncollected orders.

*Big Sky Brewing members, your pickup time is 4-7pm, the longest pickup window.  If you miss this window, please let us know ASAP and you may pick up your share by 8pm on Wednesday (before the taproom closes). You will not have the option to pick it up at the farm.

**Arlee members, we know some of you prefer to pick up on another day. Please let us know if that is the case and we will add you to our "Do Not Donate List''.